| Cultural Awareness |
| Bridging the Culture Gap |
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Will increase participants’ understanding of the differences between cultures and the significance of those differences. They will also:
- Better understand the importance of building relationships.
- Better understand the cultural complexities of business and social protocol.
- Have an increased awareness of how cultural perspectives affect behaviour.
- Acquire practical tips, tools and strategies that will assist in working with culturally diverse team members.
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| Communicating Across Cultures |
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Will enhance the communication skills of personnel interacting with colleagues and/or clients from different cultural backgrounds. Participants will:
- Explore the concept of culture.
- Examine different communication styles.
- Build skills for more effective communication.
- Learn how socialization factors have an impact on communication.
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| Doing Business Across Cultures |
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Will explore the art of doing business across cultures and build the global competence of individuals, organizations and teams. Participants will:
- Learn the business protocol of host countries.
- Learn about market-specific tips and taboos.
- Develop strategies for negotiating across cultures.
- Examine cultural variables that influence behaviour.
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| Intercultural Conflict Resolution |
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Will facilitate the resolution of workplace conflicts of a cultural nature and/or develop proactive strategies to avoid conflict and misunderstanding.
Participants will:
- Examine the role of gender and cultural differences.
- Look at the psychological factors of intercultural conflict.
- Increase their awareness of how cultural perspectives affect behaviour.
- Develop strategies to resolve intercultural conflicts.
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